Arrow Fat Left Icon Arrow Fat Right Icon Arrow Right Icon Cart Icon Close Circle Icon Expand Arrows Icon Facebook Icon Instagram Icon Hamburger Icon Information Icon Down Arrow Icon Mail Icon Mini Cart Icon Person Icon Ruler Icon Search Icon Shirt Icon Triangle Icon Bag Icon Play Video

Shipping & Returns

Shipping within Australia

Free Domestic Shipping for orders $75+ (via Sendle) - simply add $75.00 or more to your cart, and you will be offered Free Domestic Shipping via Sendle's Carbon Neutral Courier Network, to anywhere within Australia.  Please note that Couriers CANNOT deliver to PO Boxes, and a physical address must be provided!

Free instore pick-up (during advertised opening hours) - 'click & collect' is available. Simply select 'Free instore pick-up' as your Shipping Method at checkout, and you can collect your purchase instore (during advertised opening hours). Please make sure to check our current hours here: 

https://blackbirdandfox.com.au/pages/shop-hours, as due to the current COVID-19 crisis, our hours are subject to change.

Further Domestic Shipping Options - at checkout, you can also select from the following options, for deliveries within Australia.  

Please note that both Sendle and Australia Post are currently making 'contactless' deliveries.  You will not be asked to sign anything, but may be asked your name for the delivery driver to record on your behalf.

Please note that all delivery services are under extreme pressure due to the COVID-19 pandemic, and the massive spike in home-deliveries required.  Despite our best efforts in dispatching your orders ASAP, this has caused delays in the transport of some orders, once in the hands of the courier or postal networks.  We are all working together to get your parcels out to you as quickly as possible!  If 'time is of the essence', we strongly recommend you select Australia Post's Express Post service for delivery within 1-2 days to the vast majority of Australian addresses.

Pricing

All shipping rates are calculated according to the volumetric weight of your purchase, and destination of your delivery. 

Processing Timeframes

Blackbird & Fox will always endeavour to process your order as quickly as possible.  If there are any issues with your order, we will contact you within 24 hours.  Orders will be processed same day or next business day, excluding Mondays, when we are currently closed.

Delivery Timeframes

Please click on the relevant link above to obtain a delivery estimate for your parcel.  (All our deliveries ship from Melbourne, Victoria, AUSTRALIA)

Australia Post deliveries are dispatched by Blackbird & Fox either same day, or next business day (excluding Mondays)

Sendle orders are booked same day, but Sendle may not collect your parcel for 1-2 days.  If speedy delivery is required, please select Express Post to avoid any disappointment.

Important notes on shipping with Sendle:

  • A physical street address is required for all Sendle deliveries. Sendle cannot deliver to Australia Post owned properties.  This includes post offices, PO boxes, locked bags, parcel lockers or Australia Post parcel collect locations.
  • Your parcel will automatically be marked with "Authority to leave", unless you specify otherwise.  If you do not wish for your parcel to be left when a receiver is not home to sign for it, please let us know and it will either be delivered to a nearby location for collection or made available for a free redelivery.  Collection points include convenient local businesses such as newsagents and service stations.

 

Shipping Internationally

At present, numerous countries have deferred processing of international mail, and due to the limited number of aircraft flying, there are signifiant delays in receiving parcels sent internationally either via Post or Courier services.

Please see the Australia Post's Coronavirus International Update for more information about your selected destination before checking out!

https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates

At checkout, you can select from the following options, for international deliveries.

Sendle Couriers are also experiencing significant delays with international shipping, due to the inavailability of flights etcetera.  They have also ceased delivery to a number of destinations. Please check the link below to ensure your destination country is available at present:

 https://try.sendle.com/hubfs/content/files/PDF/sendle-international-temporarily-suspended-destinations-covid19.pdf

Pricing

All shipping rates are calculated according to the volumetric weight of your purchase, and destination of your delivery. 

Processing Timeframes

Blackbird & Fox will always endeavour to process your order as quickly as possible.  If there are any issues with your order, we will contact you within 24 hours.  Orders will be processed within 24 hours (or next business day for orders placed on the weekend). 

Delivery Timeframes

Please click on the relevant link above to obtain a delivery estimate for your parcel.  (All our deliveries ship from Melbourne, Victoria, AUSTRALIA)

 

Returns Policy

Returns & Exchanges

Blackbird & Fox want you (or your gift recipient) to be happy with your purchase.  You can make a ‘change of mind’ return and receive goods or a credit note (or a combination of both) to the value of your purchase.  Please note, we do not provide refunds for 'change of mind' exchanges.

Goods may not be used, worn or altered to be considered for a ‘change of mind exchange’, they must be returned in saleable condition.

Please note that products that are sold at discount with a description of a pre-existing fault or defect cannot then be returned for said fault.

Returns and exchanges must be received within 14 days of your purchase.  If you are purchasing ‘ahead of time’ (ie for a future birthday or Christmas) you can ask us to provide you with an Extended Return Note on your receipt, which is valid for 31 days.  

All return shipping costs are the responsibility of the purchaser (unless the item has been delivered incorrectly or is faulty).  We recommend you make all returns via Registered Post or with a tracked courier, as Blackbird & Fox is not liable for any items lost in transit. 

Proof of purchase must be provided for returns and exchanges.  If you have lost your payment receipt or gift receipt, we request that you provide us with the date of your purchase, so it can be verified against our sales records. 

Repairs, Replacements and Refunds

Rest assured, Blackbird & Fox abides by Australian Consumer Law, and if we ever supply you with a ‘dud’, you will be refunded in full.  If an item is faulty, does not match the product description or does not function in the manner described, and cannot be replaced or repaired in an adequate and timely manner, it will be accepted for a full refund, including the cost of return shipping.

Much of our product range is handcrafted, and made from natural materials.  For these items, listed measurements and colours are a guide only and small variations in colour, form and finish are normal.  Such variations are an intrinsic part of handcrafted products and are not considered ‘faults’ or ‘defects’ unless they render the product unfit for its intended use.  If you have any concerns about purchasing handcrafted goods, you are most welcome to view our range instore to make your selection personally.

Refunds will not be provided for any damage incurred in general wear and tear of an item, or for accidental or intentional damage to an item.  Refunds are only issued in the instance of a genuine defect in the manufacture or function of an item, or significant difference from the product’s description.  Cash refunds are permissable for cash sales only.  If an item is purchased using EFT or a credit card, then the refund will be issued only to the purchasing card.

Proof of Purchase in the form of a store issued receipt is required for any Refund.

For more information about returns and exchanges, please contact us via email.

Damaged goods

All care is taken to ensure that your purchases are adequately and securely packed for shipping.  If an item arrives with you broken, please take a photograph of the damaged item and its packaging to provide to us to substantiate your claim.  Depending on the nature of the damage, we may need to retrieve the affected item from you, so please do not dispose of it until your replacement claim is approved and completed.   Please contact us immediately upon receipt of any damaged item/s and we will make arrangements to replace your item at no cost, or, if a suitable replacement is unavailable, refund your purchase price in full.

Please note that much of our product range is handcrafted, and made from natural materials.  For these items, listed measurements and colours are a guide only and small variations in colour, form and finish are normal.  Such variations are an intrinsic part of handcrafted products and are not considered ‘faults’, ‘defects’ or ‘damage'.