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FAQ

Frequently Asked Questions 
 
How do you send my purchase?
We use Sendle, Australia's first carbon neutral delivery provider.
 
How much does shipping cost?
Shipping is calculated based on the size and destination of your order.
 
When will I receive my order?
Sendle delivers by road only, so while customers in Melbourne (where we are based) may receive their delivery the same day or next business day, deliveries to Perth, Darwin and remote regions can take up to 10 business days.  As soon as your parcel is booked for courier pick up, you will receive a delivery timeframe estimate, and a link to track your delivery's transit to you.
 
Do you ship internationally?
Yes! Sendle's International partners will help us get your parcel to you! Please see our Shipping page for more information. 
 
What if I need my purchase ASAP?
If you are experiencing a gifting emergency, please call us direct on 0398193957 during our opening hours, and we will be happy to assist you by running up to the Post Office with an Express Post parcel for you!  Australia Post's Express Post charges apply.
 
Are all your products in-stock?
Computer says Yes! If an item is listed online as in stock, then, to the best of our knowledge, this item is in stock and available for purchase.  Very occasionally, someone might buy the last available product off the shelf in our store, while the item is still in your Shopping Cart, and our stock levels have not yet updated, or, even more occasionally, our inventory levels may be out of whack due to human error, or even *shock-horror* instore theft.  In the instance that your selected item is not available for immediate dispatch, we’ll get in touch with you ASAP (definitely within 48 hours) to advise you of an ETA, offer you a replacement, or, if you do not wish to wait or substitute your item, refund you.  
 
What if I can’t find what I want?
We have an extensive and continually evolving product range in-store, but not all our products are listed online.  If you’ve seen something in store, and can’t find it online, please Contact Us, describing what you’re looking for and we’ll be happy to help you out.  If the item is not currently available, we may be able to let you know if and when more is due, notify you when they arrive, or, if possible, place a special order for you. 
 
What if an item I’ve bought and paid for is not available?
If we are unable to fulfill your order we will contact you within 48 hours and you can choose to select alternative goods to the same value, or to receive a refund in full for the unavailable item and any postage paid for that item.
 
How can I make payment online?
We accept online payment via Mastercard, Visa, American Express, or Paypal.
 
Can I put items on hold or lay-by?
No, we do not offer lay-by, or an online hold service.
 
What currency are your prices in?
All prices are listed in Australian Dollars and are inclusive of GST.
 
I’m a designer / sales rep / maker of things...  Would you be interested in looking at and potentially stocking my range?
Yes!  Please see our Product Submissions page for more details